At Mora Knives Shop, we’re committed to providing precision blades with equally precise service. Below you’ll find answers to common questions about our products, shipping, payments, and more. Can’t find what you need? Our blade specialists are always ready to assist at [email protected].
About Our Products
What types of knives do you specialize in?
We offer premium blades for every purpose including:
- Boker Swords – collectible and functional blades
- Fixed Blade Knives – rugged tools for outdoor professionals
- Folding Knives – compact everyday carry solutions
- Kitchen Knives – professional-grade culinary tools
- Knife Scales – customization options for enthusiasts
- WMK Exclusives – limited edition collector’s items
How do you ensure knife quality?
Every blade undergoes dual inspection – first during procurement and again before shipment. We oil and wrap each knife to prevent corrosion and package them in protective materials to guarantee perfect condition upon arrival.
Are your knives suitable for professional use?
Absolutely. Our fixed blades are field-tested by survival instructors, while our kitchen knives meet professional culinary standards. Many military, culinary, and outdoor professionals trust our blades for their demanding needs.
Ordering & Payments
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Can I place bulk orders?
Yes! For bulk orders or special requests, contact our blade specialists at [email protected] for personalized service and potential volume discounts.
Is my payment information secure?
We prioritize your security. All transactions are processed through encrypted payment gateways, and we never store your full payment details on our servers.
Shipping & Delivery
Where do you ship?
We deliver to 45 countries worldwide from our Los Angeles facility. Some Asian and remote regions are excluded due to shipping restrictions. Contact us if you’re unsure about your location.
What are my shipping options?
Standard Expedited Shipping:
- Carrier: DHL/FedEx
- Cost: $12.95 flat rate
- Delivery: 10-15 business days after 1-2 day processing
- Includes full tracking
- Carrier: EMS
- Cost: Free on orders over $50
- Delivery: 15-25 business days after 1-2 day processing
- Includes reliable tracking
How do you handle customs?
All international shipments include proper documentation for smooth border clearance. We use customs-conscious packaging and declare contents accurately to minimize delays.
Can I track my order?
Yes! You’ll receive tracking information the moment your blade ships. Both shipping methods provide real-time updates so you can follow your package’s journey from our facility to your doorstep.
Returns & Warranty
What’s your return policy?
We offer a 15-day satisfaction guarantee. If your blade doesn’t meet expectations:
- Contact us at [email protected] within 15 days of delivery
- Return the item in original condition with all packaging
- Choose between a full refund or exchange
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. In such cases, we’ll provide a prepaid return label.
Do you offer product warranties?
All our blades come with manufacturer warranties against defects. Warranty length varies by brand – contact us with your specific product for details.
Customer Support
How can I contact customer service?
Our blade specialists are available via email at [email protected]. We typically respond within 24 hours.
What’s your physical address?
Mora Knives Shop
1546 Southside Lane
Los Angeles, US 90017
(Note: This is our operational facility, not a retail store)
1546 Southside Lane
Los Angeles, US 90017
(Note: This is our operational facility, not a retail store)
Do you offer gift services?
While we don’t currently offer gift wrapping, we’d be happy to include a personalized note with your order. Just include your request in the order notes during checkout.
Still have questions? Our team of knife enthusiasts is ready to help you find the perfect blade and ensure a seamless shopping experience. Reach out anytime at [email protected].
Ready to wield perfection? Explore our collections today.