Returns & Exchanges

At Mora Knives Shop, we take pride in delivering premium blades with the same precision and care that goes into crafting them. However, we understand that sometimes a product may not meet your expectations. This policy outlines our straightforward returns and exchanges process for our community of collectors, outdoor professionals, and culinary experts.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must:

• Be in its original condition (unused, unsharpened, with original edge)
• Include all original packaging, tags, and accessories
• Have proof of purchase (order number or receipt)
• Be returned within 15 days of delivery

Important: For safety reasons, we cannot accept returns on any blade that shows signs of use, sharpening, or modification. This includes but is not limited to:

• Knives with altered edges or sharpening marks
• Products with custom modifications
• Items missing safety packaging

Non-Returnable Items

Certain products from our collection cannot be returned due to their specialized nature:

• WMK Exclusives: These limited-edition pieces are often numbered and produced in small batches
• Custom Knife Scales: Personalized or custom-fitted scales cannot be resold
• Boker Swords: Due to their size and specialized nature
• Used or Sharpened Blades: For obvious safety and hygiene reasons

Return Process

Follow these steps to initiate your return:

1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery
2. Receive Authorization: Our blade specialists will review your request and provide return instructions
3. Pack Securely: Return the item in its original packaging with all protective materials
4. Ship Back: Send the package to our Los Angeles facility (address below) using a trackable method
5. Confirmation: We’ll email you once we’ve processed your return

Exchange Process

For exchanges (when available):

1. Follow the same initial steps as a return
2. Specify the desired replacement item in your email
3. If the exchange item is of higher value, you’ll need to pay the difference
4. For lower value items, we’ll refund the difference

Refund Information

Once your return is received and inspected:

• Processing Time: 3-5 business days
• Refund Method: Original payment method (credit card, PayPal, etc.)
• Shipping Costs: Non-refundable unless the return is due to our error

Note: International refunds may take additional time to appear in your account depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• Our shipping error (wrong item sent)
• Defective product

We strongly recommend using a trackable shipping service and purchasing shipping insurance for valuable blades. We cannot guarantee receipt of uninsured packages.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately at [email protected]
2. Include photos of the damage/defect and packaging
3. We’ll arrange for a replacement or refund at no additional cost

Return Request Template

Return Address

All returns should be sent to:

Mora Knives Shop – Returns
1546 Southside Lane
Los Angeles, US 90017

 We reserve the right to modify this policy as our collection and services evolve.