At Mora Knives Shop, we combine precision craftsmanship with exceptional customer service. This policy details our shipping methods and straightforward returns process designed for knife enthusiasts, outdoor professionals, and culinary experts worldwide.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping (DHL/FedEx):
    • Delivery time: 10-15 business days after shipment
    • Flat rate: $12.95 USD
  • Free Shipping (EMS):
    • Available for orders over $50
    • Delivery time: 15-25 business days after shipment

Note: Delivery to Asia and certain remote regions may not be available.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions.

Returns & Exchanges Policy

We stand behind our premium blades but understand when expectations aren’t met. Below is our transparent returns process:

Key Requirements

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all accessories
  • Proof of Purchase: Order number or receipt required

Non-Returnable Items

For safety and specialty reasons, we cannot accept returns on:

  • WMK Exclusives (limited-edition numbered pieces)
  • Custom Knife Scales (personalized items)
  • Boker Swords (due to size/specialization)
  • Any used, sharpened, or modified blades

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days with:
    • Your order number
    • Reason for return
    • Preferred resolution (refund/exchange)
  2. Receive Authorization: Our blade specialists will review and provide return instructions
  3. Pack Securely: Include all original packaging and protective materials
  4. Ship Back: Send to our Los Angeles facility using a trackable method:

    Mora Knives Shop – Returns
    1546 Southside Lane
    Los Angeles, US 90017

  5. Confirmation: We’ll email when we process your return

Exchange Process

For available exchanges:

  • Follow the same initial steps as returns
  • Specify desired replacement in your email
  • Price differences will be adjusted (you’ll pay more or receive refund for lower value items)

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Method: Original payment (credit card, PayPal, etc.)
  • Shipping Costs: Non-refundable unless due to our error
  • International refunds may take additional processing time with your financial institution

Damaged or Defective Items

If you receive a damaged product:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange a replacement or refund at no cost to you

Return Shipping Notes

  • Customers typically cover return shipping costs
  • We strongly recommend:
    • Trackable shipping service
    • Shipping insurance for valuable blades
  • We cannot guarantee receipt of uninsured packages

Need Assistance?

Our blade specialists are available at [email protected]. We typically respond within 24 hours on business days.